Power BI Troubleshooting Workflow

Power BI Access & Troubleshooting Guide

Follow these steps to resolve issues with Power BI access. If a step doesn't solve your problem, proceed to the next relevant section.

1. Verify Your Access Status

Before attempting to log in, ensure you have been officially granted access.

• If you haven't been told you have access: Power BI is invite-only. Please speak with your manager.

  • Managers: You must gain approval first, then submit a support ticket for the user to have access.

• If you have been granted access: Proceed to the next step.

2. Login Credentials

Power BI uses your Google Workspace account for authentication.

• Username: Ensure you know your Google Workspace username (e.g., me@magicmemories.com). Note: This is your official work email address.

  • If you don't know it: Please submit a ticket.

• Password: Ensure you know your Google Workspace password.

  • If you forgot it: Navigate to u.mmem.co/giforgot to attempt a reset. If you still cannot access your account, submit a support ticket.

3. Identify the Issue

Once you try to sign into Power BI, identify which scenario matches your experience:

Scenario A: "I can log in, but I see an error message" or "I don't see any data."

1. Refresh your session: Clear your browser history/cache, try a different browser, or restart your device.

2. Check the result:

   • Issue resolved: You’re all set!

   • Issue persists: For error messages: Submit a ticket.

     • For missing data: Include a screenshot of your Power BI dashboard in your ticket submission.

Scenario B: "I am redirected to Microsoft Fabric" or "Something else happens."

• If you are redirected to Fabric or encounter an unexpected screen, please submit a ticket so the technical team can review your account configuration.

Scenario C: Successful Login

• If you can see your reports and data, you are up and running successfully!

Here is a Troubleshooting Flow for those that are visual learners: